Frequently Asked Questions
Everything you need to know about our handcrafted Indian home decor and artisan products.
Are your products authentic and handmade?
Yes, every item at Ethnic India Handicrafts is 100% authentic and handcrafted by skilled artisans across India. Because they are handmade, slight variations in color, texture, and size may occur, making each piece unique.
How do you ensure the safety of fragile items during shipping?
We use multi-layered specialized packaging, including bubble wrap, high-density foam, and corrugated boxes, to ensure that delicate items like terracotta, marble, and brass reach you in perfect condition.
What is your return policy for home decor items?
We offer a 7-day return policy for products that arrive damaged or are significantly different from the description. Please ensure you record an unboxing video to facilitate a smooth return process.
Do you offer international shipping?
Yes, we ship our ethnic handicrafts worldwide. Shipping costs and delivery timelines vary based on the destination country and the weight of the shipment.
How should I care for my brass and wooden handicrafts?
For brass items, use a soft dry cloth or specialized metal polish. For wooden decor, avoid direct sunlight and moisture; a simple wipe with a microfiber cloth is sufficient to maintain its luster.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. For domestic orders within India, we also offer Cash on Delivery (COD) on select pin codes.